Last Updated: September 2026
Spartan Plumbing (“Spartan Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains what personal information we collect, how we use it, with whom we may share it, and what rights you have regarding your data.
This Privacy Policy applies to personal information collected through:
- Our website https://www.spartanplumber.com/ (the “Site”);
- Any current or future mobile applications or online platforms associated with us (collectively, the “Platform”);
- Our SMS/text messaging program;
- Our email communications and social media pages; and
- Other circumstances in connection with the plumbing services we provide.
1. Types of Personal Information We Collect
The type of information we collect depends on how you interact with our company and the services we provide. We collect this information directly from you (through forms, phone calls, text messages, and service appointments), automatically as you use our Site, and from service providers who help us operate our business.
| Category | Examples |
|---|---|
| A. Identifiers and Contact Information | Name, email address, phone number, mobile phone number, mailing address, IP address, and device identifiers. |
| B. SMS and Consent Information | Your mobile number, the date and source of your opt-in consent, your message preferences, and records of opt-out requests. |
| C. Service and Payment Information | Service address, property details, plumbing issue descriptions, payment information, billing records, and credit/debit card numbers. |
| D. Service Request Information | Details about your plumbing issues, service history, appointment schedules, work orders, photos, and supporting documentation. |
| E. Internet or Network Activity | Device information, browsing activity, access times, and navigation paths on our Site. |
| F. Audio/Visual Information | Call recordings, voicemail, photos, or videos submitted related to service requests. |
| G. Professional or Property Information | Property ownership status, landlord/tenant information, home warranty details, or insurance information if applicable. |
| H. Inferences | Preferences or characteristics inferred from your service inquiries or communications. |
You are not required to provide personal information to browse our Site. Some information is required in order for us to schedule, dispatch, or complete plumbing work for you.
2. How We Use Your Information
We may use the personal information we collect for purposes including:
- Providing Plumbing Services: To evaluate and fulfill your service requests, schedule appointments, dispatch technicians, perform plumbing work, and communicate about your service.
- Customer Communication: To communicate with you about your service requests, send appointment reminders, provide estimates, invoices, and follow-up information.
- Text Messaging (SMS): To send you appointment confirmations, technician arrival notices, service updates, estimate and invoice notifications, and replies to your questions, where you have opted in to receive them. See Section 4 for full details.
- Marketing and Outreach: To send newsletters, maintenance tips, special offers, or promotional information, only with your consent.
- Service Improvement: To improve our website, services, and customer experience.
- Recruitment: If you apply for a position, to review and evaluate your qualifications.
- Compliance and Safety: To comply with applicable laws, protect rights, prevent fraud, and ensure data security.
3. Sharing of Personal Information
We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.
Text messaging opt-in consent and mobile phone numbers are excluded from every category of sharing described below, and are never shared with third parties, affiliates, or partners for their own marketing purposes.
We may share other personal information only as reasonably necessary and consistent with this Policy:
- Service Providers: With trusted vendors who help us operate our website, manage communications, deliver text messages on our behalf, process payments, or provide technology, analytics, and security services. These vendors may only use your information to perform services for us and may not use it for their own marketing.
- Subcontractors and Partners: With your consent, when we work with specialized contractors or partner companies for specific services.
- Legal Authorities: When required by law, court order, or to protect the safety or rights of others.
- Business Transfers: In the event of a merger or acquisition of the company’s assets.
- Professional Advisors: With accountants, insurers, or auditors for legitimate business needs.
- With Your Consent: In any other circumstance where you authorize the disclosure.
We do not sell or rent your personal information.
4. SMS/Text Messaging Program
Consent. By providing your mobile phone number and opting in through our website forms, over the phone, in person, or in writing, you agree to receive text messages from Spartan Plumbing at that number. Consent to receive marketing text messages is not a condition of purchasing any goods or services from us. Message frequency varies based on your service activity.
Types of messages you may receive. Appointment confirmations and reminders, technician dispatch and arrival notifications, service and job status updates, estimate and invoice notifications, replies to questions you send us, and, where you have separately opted in, promotional offers and maintenance reminders.
Opt-out instructions. To stop receiving messages, reply STOP, CANCEL, or UNSUBSCRIBE to any message you receive from us. You will receive one final message confirming that you have been unsubscribed, and you will not receive further texts from that program unless you opt back in. You may also opt out by calling us at (720) 900-3192 or emailing info@spartanplumber.com.
Help. For assistance, reply HELP to any message, call (720) 900-3192, or email info@spartanplumber.com.
Cost. Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Spartan Plumbing is not responsible for messages that are delayed or undelivered, and carriers are not liable for delayed or undelivered messages.
Records. We retain records of your opt-in and opt-out requests as required to honor your preferences and to comply with applicable law.
5. Your Choices
You have control over your personal information in several ways:
- Marketing Communications: You may opt out of newsletters or promotional emails by following the unsubscribe link in any message or emailing us at info@spartanplumber.com.
- Text Messages: To stop receiving messages, reply STOP, CANCEL, or UNSUBSCRIBE. Message and data rates may apply.
- Cookies and Analytics: You can disable cookies in your browser settings. For Google Analytics, visit the Google Analytics Opt-Out Add-On.
- Access or Deletion Requests: You may request access to or deletion of your personal information by contacting us directly (see Contact section below).
6. Information Security
We implement commercially reasonable safeguards to protect your personal information. However, no security system is impenetrable. We cannot guarantee the security of information transmitted over the Internet or stored electronically, and you share information with us at your own risk.
7. Linked Websites
Our Site may contain links to third-party websites for your convenience. We do not control or endorse those sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any external sites you visit.
8. “Do Not Track” Requests
Our website does not currently respond to “Do Not Track” browser signals. For more information about browser tracking, visit www.allaboutdnt.com.
9. Using the Platform from Outside the United States
Spartan Plumbing is based in Arvada, Colorado, and operates primarily in the United States. If you access our Site from outside the U.S., you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
10. Children’s Privacy
Our services and Site are not directed to children under the age of 16, and we do not knowingly collect personal information from them. If you believe a child has provided personal information to us, please contact info@spartanplumber.com and we will take appropriate action.
11. State-Specific Privacy Rights
Certain states provide residents with specific privacy rights. If you reside in such a state (e.g., California, Colorado, or Virginia), you may have the right to request:
- Access to personal information we have collected about you;
- Deletion of personal information, subject to legal or contractual obligations; and
- Information about how we share personal data.
You can exercise these rights by contacting us as set forth below. We will respond to all legitimate requests as required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Changes become effective upon posting the revised Policy on our website. The date at the top indicates when it was last updated. Continued use of our Site after any update constitutes your acceptance of the revised Policy.
13. Contact Us
If you have questions about this Privacy Policy or Spartan Plumbing’s data practices, please contact us:
Spartan Plumbing
📍 5440 Marshall St, Arvada, CO 80002
📞 (720) 900-3192